At IELTS LADDER, we are committed to providing our customers with high-quality educational content and online courses to help them succeed in their goals. However, we understand that there may be circumstances where you may need to cancel your subscription or request a refund. Therefore, we have established the following refund and cancellation policy:
You can cancel your subscription within 7 days of the start date for free.
If you cancel after the 7-day period, we will not provide any refunds.
To cancel your subscription, you can contact our customer support team at [email protected].
If you are not satisfied with our services, you can request a refund within 14 days of your purchase.
Refunds will only be provided for the remaining package that you have not yet used.
If you have completed more than 50% of the package, you will not be eligible for a refund.
To request a refund, you can contact our customer support team at [insert email address or phone number].
Once your refund is approved, it will be processed within 7-14 business days.
All our package comes with a validity of six months. Once expired, no refunds are possible and you would also not be available to use our services.
Please note that we reserve the right to modify or update this policy at any time without prior notice. If you have any questions or concerns regarding our refund and cancellation policy, please do not hesitate to contact us at [email protected]. We will be happy to assist you in any way we can.